Shipping & Delivery
Frequently Asked Questions
Why are shipping times longer than normal?
With more people working out from home, we're experiencing an extraordinary demand for our products. As we work hard to respond more quickly to the present demand, we want to help you to make an informed decision about your purchase.
The item I'm looking at says it will take up to x weeks/months to ship. Does this mean I may get it sooner?
Due to current shipping constraints, it will likely take the full amount of time shown to ship the item. You'll be notified by email once the item ships.
If I order today, when will I be charged for my purchase?
This will depend on your payment method. Review the options below for details:
Pay with PayBright
Your first monthly payment is due approximately two months after your purchase is finalized. Please note that due to extended shipping times, your loan payment(s) may be due before you receive your products.
If you’re not satisfied with your purchase, you have 6 weeks from when you receive your product to request a return under our Return Policy. If you finance your purchase through PayBright, you will be required to continue making monthly payments until BowFlex receives and processes your return, at which point you will receive a refund.
Pay with a Credit or Debit Card
If you pay with a credit or debit card, an authorization will be placed on your account at the time you place your order and will renew approximately 14 days prior to your order shipping. This appears as a pending charge on your account. While authorization holds are not actual charges, they allow your bank to reserve funds so the order can be processed.
Authorization holds are temporary and will automatically expire based on a time frame set by your financial institution, usually within 3–5 business days.
Canceled orders may take up to 5 days for their authorization to expire. Once an item has shipped, the authorization hold is removed and charges will post to your debit or credit card account.
It’s possible that you may have multiple authorizations and/or charges on your account for an order. Authorization holds may be requested for individual items if your order ships in multiple shipments. You may also have any combination of the following:
- An authorization hold in the amount of the estimated order total.
- Posted charge(s) for shipped item(s).
- New authorization holds for remaining items that haven't shipped.
Authorization holds can be extended up to 365 days, renewing every 14 days. If at any point an authorization hold request fails, BowFlex will attempt to contact you via phone and email prior to cancelling your order if not resolved. If you need help requesting the removal of an authorization hold, contact your card issuing bank.
What are your return and cancellation policies?
Visit Return and Cancellation Policies for full details.
How can I track my order?
Once your order is processed, you can look up the status online by visiting our Order Status page.
I received a notification that my order has been delivered, but I haven't received it yet. What should I do?
When your order ships you will receive an email with tracking information from our carrier. Occasionally, tracking information will show that your package has been delivered, but you haven't received it. If you don't receive the package within the next few business days:
- See if someone else accepted delivery.
- Look around the delivery location.
- Look for a notice of attempted delivery.
- Contact the carrier as noted in your shipping confirmation email.
If you have any questions about assembly or delivery of a product, please call our customer service department at (800) 605-3369.
Shipping Charges and Estimates
Your order will leave our warehouse within 5 days of being placed. Shipping charges and estimates can be found on product pages (see the “Shipping info” link near the Add to Cart button).
Delivery Details
Treadmills
Treadmill delivery is currently available to Ontario (Greater Toronto Area, London and Ottawa) and Quebec (Greater Montreal Area and Quebec City).
Once shipped from our regional warehouse, your order will be in transit to the delivery hub closest to your location. You will receive email updates and optional text notifications from our delivery partner regarding shipment progress. You can then schedule the delivery time that best fits your schedule. (Please be on the lookout for phone calls from our delivery partner.) Deliveries are performed from 9 a.m. to 5 p.m. local time, Monday through Friday. Signature required at the time of delivery.
Delivery will be performed by placing the item in front of the main entrance, porch, garage or driveway. It will not include room of choice or any steps. The two-person crew must be able to safely move the item with a hand-powered pallet jack or two-wheeled cart to the garage or house for this to be performed. If the driver cannot safely perform this delivery for any reason (including but not limited to: steepness of driveway or sidewalk, insufficient paved or concrete surface, lack of ground level option, or snow or ice on the sidewalk or driveway), the buyer will be responsible to accept the item at the street or the point closest to the residence that the driver can safely reach.
The delivery crew will complete a thorough delivery checklist to make sure there is no damage to your equipment. In the unlikely case that your product has been damaged or you need a replacement part, the delivery crew can assist you in opening a case with our Customer Experience team. In the event of a return, customer will be subject to return shipping costs of $155 and restocking fee of up to 20%.
All Other Products
Delivery is available to all Canadian regions except Northwest Territories, Yukon, and Nunavut.
Delivery is not available to P.O. Boxes or international destinations. If you change the shipping address after your order has been processed you are responsible for any additional shipping costs that apply. BowFlex is not responsible for failures or delays in delivery due to weather, incorrect delivery address provided, or circumstances outside our control. During the winter months and key holiday seasons, your shipment may take slightly longer due to volume, inventory, weather and/or holiday office closures. We will do our best to get your new product to you ASAP, but some situations are out of our control. If there is a shipping delay, we will notify you as soon as we can. Thank you for understanding.
Taxes
Customers are responsible for any applicable taxes within their jurisdiction.
GST: Goods and Services Tax of 5% applies to all Canadian customers with the exception of Ontario, Nova Scotia, New Brunswick, Newfoundland, Labrador and Prince Edward Island.
PST: Provincial Sales Tax of 8% applies to all Manitoba customers.
HST: Applies to the sales delivered to the following provinces. GST has been "harmonized" with the provincial sales tax, to become HST.
- Ontario — 13%
- Nova Scotia — 15%
- New Brunswick — 13%
- Newfoundland and Labrador — 13%
- Prince Edward Island — 14%
In some instances, BowFlex may need to ship your product from a facility in the United States. If this is the case, then you may be required to pay customs fees or taxes before the product can be delivered. BowFlex is not liable for any cost or delays associated with these charges; they are the sole responsibility of the recipient.